When a hardware failure is the cause for equipment malfunction, and the equipment has to return to DATACOM for maintenance, an RMA (Return Material Authorization) number has to be obtained through DATACOM´s Technical Support. Our Technical Support will ensure it is a hardware failure.
To contact our Technical support: https://supportcenter.datacom.ind.br/ or +55 51 3933.3122.
The RMA number shall be written on the outside the equipment packages, and should be mentioned on its shipping invoice. Equipment returns without an RMA number will be refused.
Datacom's RMA form shall be filled out with the appropriate information, including RMA number, and sent to Datacom's sales department, to obtain its shipment authorization and shipment instructions.
Do not ship equipment to DATACOM without previously receiving shipment authorization and shipment instructions.